Privacy Policy

1. Introduction

EQ Business Intelligence Enterprises FZ LLC ("EQBIE", "we", "our", or "us") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and services.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, book a consultation, or submit an enquiry form, we may collect:

• Full name and job title
• Company name and industry
• Email address and phone number
• Country of residence or business
• Project description and budget information
• Any other information you voluntarily share with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect technical information including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule consultations
• To prepare and deliver project proposals and quotations
• To provide contracted services and project deliverables
• To communicate important updates relevant to your engagement
• To improve our website and service offerings
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

• Consent — where you have explicitly consented to processing
• Contractual necessity — to fulfil a contract or take pre-contractual steps
• Legitimate interests — for our business operations where your interests are not overridden
• Legal obligation — where required by applicable UAE law or regulation

5. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

• With trusted service providers who assist in our operations, under strict confidentiality agreements
• With professional advisers (legal, financial) bound by confidentiality obligations
• Where required by UAE law, regulation, or court order
• In connection with a business transfer, merger, or acquisition (with prior notice)

We require all third parties to respect the security of your data and to treat it in accordance with applicable privacy laws.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For general enquiries, we typically retain data for up to 2 years. Client project data is retained for the duration of the engagement and a reasonable period thereafter as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Data portability in certain circumstances

To exercise any of these rights, please contact us using the details in Section 10 below.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us through our contact page.

EQ Business Intelligence Enterprises FZ LLC is registered in the United Arab Emirates.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.